All tutorial or help videos with no sound

Bugs or issues? Let us know!
1

Just joined few days ago and since installing the app on my iPad I have noticed that all tutorial or help videos do not have sound. Please advise. Thanks.

2

Hi @Wsantia2,

Some short videos are with no sound, but the courses videos should have a sound. Can you please verify that your iPad is not on a ‘Silent Mode’?

Thanks,
Evi

3

Same thing here. All videos within the uMake app are not playing audio. All other audio/video playback in other apps work fine. iPad is not muted, volume is all the way up.

4

Hey! Did you get my email?

Inside the app, the videos under the ‘Courses’ category should have audio. The ones under “Help Videos” are without audio, but soon they will be.

Can you check the courses’ videos and let me know?

Thank you,
Evi

5

Yes. I got your email.

None of the videos (tips or courses) are playing audio. iPad Pro 12.9 inch 2nd generation

Mike

6

Thanks. Can you please take a screenshot of one of the courses video that is muted and post it here?